- Aon and Willis Towers Watson mutually agree to terminate Combination Agreement
- Global commercial insurance pricing up 15% in second quarter of 2021 as rate increases continue to moderate; cyber rates rise on increased losses
- IPCC convene remotely to discuss research report-"Climate Change 2021: the Physical Science Basis"
- SCOR net income E380m in first half-gross premiums up 9.1%
- Insurers welcome ARC vote to endorse IFRS 17 with carve out for annual cohorts
- Ardonagh Europe created
- MAPFRE's earnings rise by 34.5% to E364m in the first six months of the year expired
- PartnerRe reports net income of $314m for the second quarter expired
- RenaissanceRe reports net income of $456.8m for second quarter expired
- W.R. Berkley reports "outstanding results" in the second quarter expired
- Markel UK and Cytora announce partnership to accelerate profitable growth expired
- msg life and IBM strengthen insurance digitisation by leveraging leading End-To-End platform capabilities for the life insurance & pensions industry outside the German-speaking countries expired
13th June 2021
Direct Line Group launches new self-serve platform for motor lines products
Direct Line Group (DLG) has achieved a significant milestone in its tech transformation journey having launched its new technology platform for Direct Line, Churchill and Privilege motor customers. The platform is one element of the Group’s strategy of building an insurance company for the future, driven by data and technology, which is fully digitally enabled and can operate in an agile and low-cost way.
The new platform offers customers across each of its well-known brands hassle-free transactions, the opportunity to self-serve and the ability to engage with support teams in a web chat or on the phone.
Working together with Capgemini-DLG’s System Integrator partner-the new, cloud-based platform is designed to provide the flexibility to support multiple channels spanning Price Comparison Websites, Digital, and Direct channels and to integrate the capabilities of leading business systems including Guidewire, Mulesoft, Salesforce, Amazon Web Service(AWS) and Willis Towers Watson’s Radar Live to create a unique ecosystem to deliver future business initiatives.
Steve Maddock, coo, comments “I’m delighted that our new platform is in the advanced stages of deployment and we are already seeing the benefits it brings to both our customers and the business. The last twelve months has been challenging and we are exceptionally proud that we’ve forged ahead with our tech transformation, despite the sudden move to home working. The new platform will enable us to offer our customers a full rounded digital experience from quote through to claims. The continued roll out across all brands will power the Group to drive benefits and growth out of the investments we have already made and become the tech and data driven insurance company of the future. I’m really proud of the team that made this business transformation happen.”
“Undertaking a large-scale core transformation requires vision, skill and tenacity to create a modern insurance company of the future,” said Shane Cassidy, head of Insurance for Capgemini’s Financial Services. “This success was made possible through DLG’s determination to be customer-focused to address the unique customer requirements for each of its brands. Additionally, DLG was highly receptive to leveraging market-leading technology, resulting in business benefits and a reduction in IT operating costs.
Direct Line Trends(188 articles)
Capgemini Trends(37 articles)