Latest Insurance
- ABI sponsored research highlights UK as the leading global insurance exporter, adding more than £40bn pa to the economy
- Inga Beale's half-yearly email to the Lloyd's market highlights issues and progress
- UK Treasury confirms ILS regulations remain a priority to launch in the Autumn
- FCA publishes final findings of its asset management market study
- New Lloyd's research indicates that businesses could face a much higher bill than they expect or are prepared for after falling victim to a cyber-attack
- LMA to establish Claims Expert Management Hub
- The Insurance Authority(IA) takes up regulatory role in Hong Kong expired
- Civil Liability Bill in Queen's Speech well received by insurers says Arc Legal expired
- COUNTRY Financial receives Novarica Impact Award for StoneRiver LifeSuite underwriting solution upgrade expired
- Open GI and Equifax announce a new partnership expired
- Origo Managing Director Pettitt to step down next February expired
- Sequel signs up first start-up MGU Eaton Gate for its Sequel Origin e-trading distribution tool expired
18th June 2017
Admiral agrees to contact customers who may have been given inaccurate information in renewal documents after FCA check
Admiral has agreed to contact customers who may have been given inaccurate information in renewal documents. New rules introduced by the Financial Conduct Authority(FCA) in April require firms to clearly show the insurance premium a customer paid last year alongside their proposed renewal premium.
The FCA has found that Admiral included inaccurate premium amounts in renewal documents issued to some customers by publishing last year’s quoted premium, before discounts were applied, rather than what the customer actually paid. Admiral will now make changes to ensure it is fully compliant with FCA rules.
Admiral has agreed with the FCA to contact affected customers who renewed their policies after 1st April, who may have received inaccurate information. If affected customers choose to go to another insurer, they will be able to cancel without penalty and will have their premium refunded.
The FCA is currently assessing firms’ implementation of these rules to ensure that firms are giving customers clear and fair disclosure on their renewal prices. The FCA has seen good practice but some concerning examples and will continue to address specific concerns with individual firms.
Jonathan Davidson, executive director of Supervision- Retail and Authorisations, comments “It is vital that insurers give customers the right information so they can easily compare premiums and make a choice whether to shop around.
When introducing these measures, the FCA was clear that firms should be ready from April 2017. We will continue to keep a close eye on the industry’s response to ensure firms are complying with the new rules and will take action where necessary.”
Admiral Trends(126 articles)
FCA Trends(123 articles)
